La Toulousaine balustrades guarantees
Balustrades sold by La Toulousaine as of June 1, 2017 are covered by the following contractual warranty
1 - Duration
La Toulousaine guarantees its products for 10 years from the date of shipment.
2 - Scope
This warranty extends, at La Toulousaine's discretion, to the repair or replacement of parts found to be defective, subject to the exclusions defined below. The lacquering with uniformity of gloss and color is guaranteed for 5 years. Accessories and wearing parts are guaranteed for 2 years.
3 - Exclusion
This warranty covers only the repair or replacement of parts recognized as defective by La Toulousaine after examination, to the exclusion of any participation in any other damage whatsoever.
The warranty does not cover
- the cost of removing - dismantling - re-installing products,
- Deterioration due to :
- normal wear and tear and consumables (battery, bulb, cable, rubber seal, etc.),
- failure to comply with the rules of the trade, standards or instructions issued by La Toulousaine during installation or use of the products,
- use that does not comply with their initial purpose, even for a short period,
- poor storage conditions,
- any hazard related to installation or improper use prior to acceptance of the work (dents, scratches, etc.)
- exceptional meteorological phenomena :
o strong wind,
o lightning.
- the use of non-compatible elements (e.g. cylinder motors),
- external influences such as fire, water, salts, bases, acids, abnormal environmental conditions, various projections, force majeure,
- negligence or poor maintenance or lack of maintenance (presentation of the obligatory maintenance booklet).
- modified products,
- products located less than 500 m from a waterfront or less than 50 m from an aggressive atmosphere,
- Defects or imperfections not visible at 1.5m on a 10-second examination with a normal view under significant lighting (in accordance with ADAL),
- maintenance costs,
- non-conformity of products with the commercial documentation, which are non-contractual documents,
- any material or immaterial damage, whether or not consecutive to the product defect.
4 - Terms and conditions
The implementation of the guarantee must be done by letter RAR, accompanied by the copy of the original invoice. It is admissible only if the buyer is up to date with his financial obligations. Defective parts must be returned, postage paid by the customer, non-refundable, to the following address
By mail: FTFM La Toulousaine By carrier: FTFM La Toulousaine
Route de Toulouse Route de Toulouse
CS 5757668 ESCALQUENS 31750 ESCALQUENS
31676 LABEGE CEDEX
Parts repaired or replaced by La Toulousaine under the warranty will be returned at La Toulousaine's expense.
On 01/06/2017 - La Toulousaine.